Terms of Service

By creating an account, accessing the Services, or using any part of SignCore, you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to do so. If you do not agree, do not use the Services.

We may modify these Terms at any time. Material changes will be communicated via email to the account owner at least thirty (30) days before they take effect. Continued use of the Services after the effective date constitutes acceptance of the modified Terms.

SignCore is a software-as-a-service platform built for sign companies. It provides photo capture, job tracking, estimating, invoicing, scheduling, formula-based pricing, customer proofing, migration tooling, and (with the AI add-on) AI-assisted features such as permit application drafting and customer dedup proposals.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during the term of these Terms.

You must be at least 18 years old and capable of entering into a binding contract. You are responsible for:

• Maintaining the confidentiality of your credentials.
• All activity that occurs under your account.
• Promptly notifying us of any unauthorized access at security@signcore.io(live when domain finalizes).
• Ensuring users you invite to your organization comply with these Terms.

The Services are offered on a monthly subscription basis. The current pricing (base plan, seat overages, storage blocks, and AI add-on) is published on our pricing page and may be updated with thirty (30) days' notice.

Free trial. Access to the Services is currently by invitation. If we arrange a free trial for your account, its length and terms will be communicated to you in writing at that time. Unless otherwise agreed, at the end of any trial your account converts to a paid monthly subscription at the then-current rate published on our pricing page, unless you cancel before the trial ends. You can cancel at any time from your account settings.

Auto-renewal disclosure (California Civil Code §17602 and similar laws). Your subscription will automatically renew at the end of each billing period for successive periods of the same length at the then-current rate, charged to the payment method on file, until you cancel. We will send an email reminder for any material change to the renewal terms at least thirty (30) days before the change takes effect. You may cancel auto-renewal at any time from your account settings or by emailing support@signcore.io(live when domain finalizes). Cancellation takes effect at the end of your current billing period; we do not refund unused time within a billing period.

Failed payments after a reasonable retry window result in account suspension. Your data remains intact during suspension and is retained for thirty (30) days; after that, we may permanently delete the account and its data.

You will not, and will not allow any third party to:

• Use the Services for any illegal purpose or in violation of applicable laws.
• Upload content that infringes third-party rights, contains malicious code, or violates someone's privacy.
• Attempt to reverse-engineer, decompile, or interfere with the Services.
• Resell, sublicense, or otherwise commercially exploit the Services without written authorization.
• Use the Services to send unsolicited bulk communications.
• Exceed rate limits or evade resource quotas (storage, AI credits, etc.) by technical means.

We may suspend or terminate accounts that violate this section, with notice when feasible.

You retain ownership of all content you upload to SignCore ("Customer Data"). You grant us a limited license to host, process, and transmit Customer Data solely as needed to provide the Services to you.

We will not sell, rent, or disclose Customer Data to third parties except as required by law or as explicitly authorized by you (for example, when generating a public proof link to share with one of your customers).

You may export your data at any time via the public REST API, CSV download, or migration toolkit. Cancellation does not delete your data immediately; see Section 4 retention rules.

For full details on what we collect, where it lives, and how long we keep it, see our Privacy Policy.

With the AI Intelligence add-on, the Services use third-party language models (currently OpenAI) to draft permit applications, propose customer matches, generate insights, and answer natural-language queries.

AI suggests; you confirm; deterministic code commits. AI never writes to your business records directly. Every AI output passes through a confirmation step you control. You are responsible for reviewing AI-generated drafts before sending them to customers, government agencies, or other third parties.

AI inputs (your prompts and the data they reference) are sent to the AI provider for processing. We do not allow the provider to train models on your data; your data remains yours.

We aim for high uptime but do not guarantee uninterrupted Service. Scheduled maintenance windows will be announced in advance when possible. We are not liable for downtime caused by third-party providers (our cloud infrastructure provider, Vercel, OpenAI, payment processors, ISPs) or events beyond our reasonable control.

Our migration toolkit imports data from Cyrious Control, shopVOX, generic CSV files, and (in roadmap) other sign-industry platforms. Each migration creates a rollback-eligible batch with a 30-day window. You may roll back any imported batch within that window; after 30 days, rolled-back data is permanently purged.

We do not warrant that every field will map perfectly across systems. Per-field mapping suggestions surface in the migration UI for your review.

The Services (including software, design, branding, and documentation) are owned by SignCore Inc. and protected by copyright, trademark, and other laws. Your subscription does not transfer ownership.

You may not use our trademarks or branding without prior written permission.

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED DOLLARS ($100). WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR REVENUE.

Carve-outs. The limitations above do NOT apply to: (a) gross negligence or willful misconduct; (b) fraud or fraudulent misrepresentation; (c) your obligations to pay fees owed; (d) your indemnification obligations under Section 13; (e) your breach of Section 5 (Acceptable Use) or Section 10 (Intellectual Property); or (f) any liability that cannot be limited or excluded under applicable law.

You will defend, indemnify, and hold us harmless from claims arising from (a) your use of the Services in violation of these Terms or applicable law, (b) your Customer Data, or (c) your interactions with your own customers or third parties.

Either party may terminate these Terms at any time. We may terminate immediately for cause if you materially breach these Terms or fail to pay. Upon termination, your access ends; data retention follows Section 4.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Please read this section carefully. It affects your legal rights.

(a) Agreement to arbitrate. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services (each, a "Dispute") that is not resolved through good-faith informal negotiation within sixty (60) days of written notice will be resolved by binding individual arbitration administered by JAMS under its Comprehensive Arbitration Rules then in effect. The arbitration will be held in Wilmington, Delaware, or another mutually agreed location, and may be conducted by video where permitted. The arbitrator's decision will be final and may be entered as a judgment in any court of competent jurisdiction.

(b) Carve-outs. Either party may bring (i) an individual action in small-claims court, or (ii) an action in court seeking injunctive or other equitable relief to protect intellectual property, confidential information, or to enforce Section 5 (Acceptable Use), without first proceeding to arbitration.

(c) Class-action waiver. YOU AND WE EACH AGREE THAT DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING. If this class-action waiver is found unenforceable as to a particular claim or remedy, then that claim or remedy (and only that claim or remedy) will be severed from arbitration and brought in the courts of Delaware, with the remainder of the arbitration agreement remaining in full force.

(d) Jury-trial waiver. If a Dispute proceeds in court (as permitted above), YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL.

(e) Opt-out. You may opt out of this Section 16 by emailing legal@signcore.io(live when domain finalizes) within thirty (30) days of first accepting these Terms, with the subject line "Arbitration Opt-Out" and your account email. Opting out does not affect any other provision of these Terms.

Neither party will be liable for any failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, pandemics, government action, internet or telecommunications failures, or failures of third-party services or infrastructure.

If any provision of these Terms is held invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or, if it cannot be modified, severed from these Terms. The remaining provisions will continue in full force and effect.

These Terms (together with our Privacy Policy and any order form, data-processing addendum, or written agreement signed by an authorized representative of SignCore Inc.) constitute the entire agreement between you and us regarding the Services and supersede all prior or contemporaneous agreements, proposals, and communications, written or oral. No waiver of any provision will be effective unless in writing and signed by the waiving party. Failure to enforce any right or provision will not be a waiver of that right or provision.

You may not assign or transfer these Terms or any rights hereunder, by operation of law or otherwise, without our prior written consent. We may assign these Terms without restriction, including in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets. Any attempted assignment in violation of this section is void.

The following sections survive any expiration or termination of these Terms: 4 (Subscription, Billing, and Cancellation, with respect to unpaid fees), 6 (Customer Data, with respect to retention and export), 10 (Intellectual Property), 11 (Warranty Disclaimer), 12 (Limitation of Liability), 13 (Indemnification), 15 (Governing Law), 16 (Binding Arbitration & Class-Action Waiver), 18 (Severability), 19 (Entire Agreement), 21 (Survival), and any other provision that by its nature should survive.

Questions about these Terms? Email us at legal@signcore.io(live when domain finalizes).

SignCore Inc. · operating SignCore